Home / Support
Something not working? Start here.
There’s no ticket system and no help desk. There’s me and an inbox.
How to reach me
Three ways, and what each one is best for.
info@ceorocks.co.uk is best for anything about a purchase, a booking, an invoice, or a file that hasn’t arrived.
@ceo.rocks is best for quick questions and for anything about mentorship. If it’s urgent or there’s money involved, email is faster.
The form below
Not sure? Use the form. It lands in the same inbox.
What isn’t a support route
Comments on posts. I do read them, but I lose track. If it matters, put it in an email.
How long I take
Email and the form: within one working day, usually the same day. Instagram DMs: a few days when it’s busy. Mentorship and management clients: same day or the next, every time.
If you haven’t heard from me in three working days, send it again and tell me it’s a chase.
Common problems
Most things are one of these.
My download never arrived
Check your spam and promotions folders, and search for the sender rather than the subject line. That solves it most of the time.
If it’s not there, email me and tell me the address you paid with. I’ll send you the file myself. You don’t need a receipt or an order number.
The free guide didn’t come through
It sends the moment you sign up, so search your inbox for “CEO ROCK”, including spam and promotions.
Still nothing? Email me and I’ll attach it. You won’t have to sign up a second time.
I need to move or cancel a call
Reschedule free with at least 24 hours’ notice. Reply to the booking email or message me.
Under 24 hours, or a no-show, and the session counts as used. If something genuinely serious happened, tell me and I’ll use my judgement.
I want a refund
The audit: if I deliver it and you think it’s worthless, tell me why within fourteen days and I’ll refund it in full. I won’t argue with you.
Mentorship: it’s month to month. Cancel before your next billing date and you’re not charged again. The month you’re in isn’t refunded.
Workbooks: they download instantly, so once you have the file they’re non-refundable, unless it’s faulty or not what was described. If it is, email me and I’ll fix it or refund it.
The full position is on the terms page.
I want to stop getting the emails
There’s an unsubscribe link at the bottom of every one. One click, no questions.
If it isn’t working, email me and I’ll take you off manually. I’d rather you left the list than started ignoring me.
I want my data deleted
Email me and I’ll action it within thirty days. You don’t have to give me a reason, and there’s no charge.
What I hold and how long I keep it is on the privacy page.
Can I share the workbook with a friend?
Please don’t. It’s licensed to you personally. Print it, write in it, work through it as many times as you like, but don’t resell it, upload it, or teach from it as your own material.
If a friend wants it, send them the link. If they genuinely can’t afford it, tell them to email me and we’ll sort something out.
A brand is asking me something and I’m stuck
If you’re a mentorship client, or I represent you, forward it to me. It costs nothing extra.
If you’re not, the free guide covers what a brand actually does with a pitch, and the rate bands cover the money rights. For one specific deal, a one-off consultation call is $150.